My package came with only part of my order, now what?
When you order Black Hills Gold, each listing states which company makes the item. If you have a multiple item order and there is more than one company listed amongst all of your orders, your order will come in more than one package.
Please contact us if the rest of your order does not arrive in a few days.
Do you use Conclict Free diamonds?
All diamonds in Landstrom's Black Hills Gold Jewelry & South Dakota Gold are conflict free. This means that their diamonds do not originate from coflict countries. These diamonds are of certified origin which are guaranteed not to be obtained through the use of violence, human rights abuses, child labor, or environmental destruction.
What shipping service will deliver my purchase?
U.S. item(s) will be shipped either USPS Priority Mail with Delivery Confirmation or UPS, fully insured.
Shipping to Canada is UPS Standard or USPS Registered Mail, fully insured.
Delivery time, the time that your item is in transit, is additional to shipping time and completely out of our control.
What is the carat weight of gemstones?
Every now and then someone wants to know the carat weight of our Black Hills Gold gemstones. We give the carat weight of diamond jewelry but we do not on gemstomes. We only give measurements of gemstones that are not diamonds.
What does the jewelry item weigh?
BHG Jewelry Weight: From time to time we are questioned about the weight of our Black Hills Gold jewelry. Our Black Hills Gold jewelry is a work of art and is sold as such. We do not weigh our Balck Hills Gold.
What if I need a Black Hills Gold item fast?
If you'd like a Black Hills Gold item and you need it fast or by a specific date, please contact us. We can advise you if the item is able to arrive in time for your special occasion or event.
When can I expect my order to arrive?
Our Black Hills Gold comes to you brand new, in box w/ all certificates & cleaning info, straight from the factory. Most BHG, rings & gemstone jewelry, is made to order-custom items. Many are cast & created as they're ordered. We ask your patience. Building takes about 7-8 days before the item is shipped.
What is your return policy?
We have a 7 day return policy. If you find that your item is not as described, simply return it to us within 7 days of receipt, in the same condition that you received it, and we will gladly refund your purchase price. We do not refund shipping and handling unless we made a mistake in your order.